The company wear felicity has been all over my tik tok and I thought it was a cool idea how you can see a photo inside an ornament. The ornament is pretty pricey at $48, but I wanted to give it as an anniversary gift. I read the reviews on their tik tok post and they were all positive. I placed my order and 10 minutes later emailed then and asked them to cancel my order. I found out that delete any bad reviews about them and somehow stumbled upon some negative reviews and went down a rabbit hole reading them. The reviews were that it’s a scam company, shipping is slow, and the quality is poor. They emailed me back 3 days later and said that as soon as you place an order they begin production and are unable to cancel. Yeah whatever. I was nervous about revering my order but was hoping that those negative reviews weren’t true. I patiently waited for my order. My order was placed on November 11th and I finally received my order on December 9th. Once i received my order I was disappointed that the picture inside is so dark and blurry that you can’t even make out what it is. The picture I gave them was taken outside so the lighting is great. But it’s not even visible when looking inside the ornament. They offer no refunds as it’s custom made. I tried to leave a review on their website and tik tok, but ht they deleted my review. They delete any bad review and only leave the positive ones. Unfortunately the same thing happened to coworker and her ornament turned out the same way and you are unable to see the picture. Please save your money and don’t order from this company